Support

The quickest way to get an answer is to email support@methenyouapp.com. It is read by a person, not a system, so please say which iPhone you are on and what happened.

The things people ask first

Does my partner need the app too? Yes. Both of you need an iPhone and both of you need the app. There is no Android version and no website version. It is worth knowing before anybody spends anything.

Where are my answers kept? On your phone, in the app's own storage, and nowhere else. There is no account and no server of ours. That is also why we cannot get anything back for you if the phone is lost: see the next one.

How do I keep a copy? Settings, then "A copy of everything". It makes one file with every answer, every list and every journal entry in it, and hands it to you. Put it in Files, email it to yourself, whatever suits. Nothing sends it on its own.

I have a new phone. Restore the copy you made, in Settings. If you had iCloud Backup switched on, the app comes back with your phone's backup anyway.

We have split up. Unpair, in Settings. That stops any further updates reaching them. It does not reach into their phone and delete what they already have, because we cannot do that and we would rather say so than promise it.

I paid and it is asking me to pay again. Tap "Restore purchases" in Settings, on the same Apple Account you paid with. If it still asks, email us.

Can I get a refund? Refunds for anything bought on the App Store are handled by Apple, at reportaproblem.apple.com. We cannot issue them ourselves, but tell us what went wrong anyway.

Something in the app is wrong or upsetting. Tell us and it gets changed. Every question can be skipped, and a skip looks exactly like a blank, so nobody can tell which you did.

Complaints, and how to reach a human

Email support@methenyouapp.com. One person answers it. If a reply matters, say so and you will get one.